FAQs

HoloscapeLED is not only a premiere distributor for multiple manufacturers of transparent LED display technology, but experts on the topic as well. We have a network of design and installation partners that make us truly a one-stop for your entire journey into the world of transparent LED displays.

In an LED display, each LED represents one pixel. The pixel pitch is the distance between the center of one LED to the center of the LED adjacent to it, measured in millimeters. A lower number pixel pitch means the LEDs are closer together, allowing for higher resolution displays. The higher the resolution, the closer the viewer can be to see a clear image. See our Comparison Chart to view specifications on each model.

Video LED display optimal viewing distances have usually been described as pitch = meters. According to this convention, a pitch of 3.91 millimeters would suggest 3.91 meters, or 12’ 8”, for optimal viewing. However, the unique property of the lensing on the pixels disperses the light in a way that increases perceived resolution. Additionally, how the human brain fills in the information between the pixels also contributes to making the display appear higher in resolution. Contact us today about arranging a demo to see for yourself.

LED displays are measured in nits, one of which is equivalent to one candela per square meter. The higher the number, the brighter the display. The LEDs in our displays yield up to 5000 nits (candelas), much brighter than necessary to see in full daylight. A comparison in brightness specifications from one model to another is listed in our Comparison Chart. Interesting note: looking at the modules at 100% full brightness from the back side, you cannot even tell if it is on. For example, if the modules are installed on a window where the display is showing to the outside, from the inside, it simply looks like a slightly tinted window.

The HoloscapeLED Surface-Mounted Module displays are meant to be installed inside controlled environments (indoor) and are not IP weather rated (IP20) for exposure to outside elements like rain and snow. For an indoor Surface-Mounted display to be viewed from the outside, the Modules can be installed directly to a window so that the pixels are facing the outside. The brightness can be seen in full sun. The mobile Poster, Suspended Poster, and Banner can be used outdoors but should not operate in rain or snow and should be brought indoors when not in use.

The length of the Module used for the display dictates the dimension of the display. If two Modules are end-to-end with each other, as they are with the full-size Poster and Suspended Poster and with the Surface-Mounted Modules, a seamless display is limited by the length dimension of the two Modules. So, for example, two 1 meter long Modules end-to-end yields a 2 meter width of display. The Poster Series’ width is up to 2 meters wide (the A3-2 “Double Poster”), but the Suspended Poster can be as long as one desires. As for the Surface-Mounted Module, its width is unlimited if the Modules are vertically installed with the electronics on the top and bottom. If the Modules are horizontally installed with the electronics on the sides, that would make the height unlimited. That said, if a row of electronics in an enclosure resembling a window mullion isn’t an issue (or actual mullions exist), the size of the Surface-Mounted Modules becomes unlimited in both dimensions.

Yes, they are. However, we present them as two separate products to feature two distinct applications: the Poster on feet and the Suspended Poster hung from rigging points in the frame. Essentially, the Suspended Poster is the Poster in use without the feet, though they are included. The feet are detachable from the frame. On the frame, the feet have wheels, and with the turn of a knurled dial for each wheel, pads come down and raise the wheels off the ground for a non-rolling placement. In either application, the Modules are mounted on steel belts that are mounted within the product's frame. This gives the display enormous durability and the Suspended Poster an ability to be of any length horizontally without sag at the bottom of the frame.

In the Poster and Suspended Poster products, the Modules are adhered to a stainless-steel substrate, which is what is affixed within the frame. For the Surface-Mounted Modules, the options are adhesive on back side (to display inwards, from the window) or adhesive on the LED side (to display outwards, through the window). Some of the manufacturers we carry have Modules with the processing chips on the back of the Modules, rather than integrated into the LEDs themselves. Models with the chips on back allow for only adhesive on the LED side. Those with the chips integrated into the LEDs, such as Muxwave, allow adhesive on either side. The adhesive on the Surface-Mounted Modules allows removal of the Module from a glass surface with the use of distilled water sprayed lightly on the Module, avoiding the electronics. The adhesive must be dry in order for it to be reapplied. However, it is not recommended to do this repeatedly, as dust and dirt may get on the adhesive and the adhesive will weaken after a few removals. Application of a new layer of adhesive can be done by a certified technician.

The power is daisy-chained through the electronics. The processor is either a Colorlite or a Novastar. The processor has an onboard memory, an HDMI port, wireless capability (on select processors), or can be connected to a network. The signal source is whatever is desired: computer, phone, camera, player, etc. The display itself is dimmable as standard LED displays are, and the LEDs are so bright at 100% that you may not ever need them at full. The Poster Series can be powered by a battery, allowing portability while in operation. This is a hit at trade shows and other marketing events!

Yes they can for the Surface-Mounted Modules, but custom products add cost. A custom cut can be straight, at an angle, or on a curve, as long as any given column of LEDs is uninterrupted. The cut into a column will break the circuit to the LEDs beyond the cut. The alternative, if possible, is to mask the standard product with the shape desired, rather than have custom modules made. This also allows for repurposing, if desired. The modules are quite flexible and allow for surface-mounting on curved surfaces. There is a half-length electronics box to accommodate curved portions of an installation. See a variety of installation possibilities on our Gallery page.

Yes! A Surface-Mounted installation on a window has been verified in tests to block heat (such as sunlight) coming through the installation. This not only may function as a substitute for an energy-blocking window film, but also serves to reduce indoor cooling costs.

Holoscape has dealers that are certified installers and servicers of the systems. The installation of the Surface- Mounted Modules are more involved than the assembly of the Posters, Suspended Posters, or Banners, and must be done by a Holoscape-certified installer. The Posters and Suspended Posters have minimal assembly after shipping (due to the size of the finished product), and only requires a small amount of instruction to accomplish. Please contact us to get connected with one of our dealer/installers, or to become one!

Service is done by a HoloscapeLED-certified technician with any of our dealers. The Modules are quite robust, significantly reducing the need for spares, as you can find with standard LED tiles. And if a pixel misbehaves, it can be replaced without having to remove the module! Regular cleaning is easy with a gentle wipe of a damp cloth.

HoloscapeLED displays carry the warranty of the applicable manufacturer. Please contact us for details.

Pricing varies widely depending on the manufacturer, model, pixel pitch, installation specifics, and the overall size of the display. For a quote, please contact us to get connected with one of our dealers.

Contact us about being a part of our dealer network, which includes dealer pricing, training, marketing and educational tools and materials, product demonstration resources, and upcoming product insights. Our training involves: 🎓 Full product orientation 🎓 Installation and service certification 🎓 Sales and product demonstration training